Returns & Exchanges
At Stone Glacier, we stand behind the quality of our gear and want to ensure you are fully satisfied with your purchase. If your equipment doesn't meet your expectations, you can return or exchange unused items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to return.
Pack Your Gear
Place the items in their original packaging with all tags attached, ensuring the gear is clean and in brand-new condition to qualify for a refund.
Print and Attach Label
Download and print the prepaid shipping label provided by our portal and securely affix it to the outside of your return package.
Drop Off and Track
Hand off your package to the designated carrier and keep your tracking number handy; we will process your refund or exchange once the gear passes inspection.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing